Terms and Conditions

1. Rental Agreement

1.1 Acceptance of Terms

By booking a property through Mammoth Property Rentals, you ("Guest" or "you") enter into a binding rental agreement with Mammoth Property Rentals ("we," "us," or "our"). This agreement includes these Terms and Conditions, the specific property listing details, and any additional terms communicated during the booking process.

1.2 Reservation Confirmation

Your reservation is confirmed only upon receipt of the required deposit and our written confirmation via email. All reservations are subject to availability and acceptance by Mammoth Property Rentals.

1.3 Guest Requirements

• Primary guest must be at least 25 years of age
• Valid government-issued photo identification required
• Accurate contact information must be provided
• Maximum occupancy limits must be strictly observed

2. Payment Terms

2.1 Deposits and Payment Schedule

• Initial Deposit: 50% of the total rental amount is required at the time of booking to secure your reservation
• Final Payment: The remaining balance is due 30 days prior to your arrival date
• Last-Minute Bookings: Reservations made within 30 days of arrival require full payment at the time of booking

2.2 Security Deposit

A refundable security deposit of $300-$500 (varies by property) is required and will be charged to your payment method prior to Arrival. The deposit will be refunded within 7-14 days after departure, provided there is no damage to the property and all rental terms have been complied with.

2.3 Additional Fees

• Cleaning Fee: Included in the total rental price
• Pet Fee: $50 per stay (where applicable for pet-friendly properties)
• Early Arrival: $50 (subject to availability)
• Late Departure: $50 (subject to availability)
• Extra Guests: May incur additional charges if exceeding base occupancy

2.4 Taxes

All applicable state and local taxes, including Transient Occupancy Tax (TOT), will be added to your total rental amount.

3. Cancelation and Refund Policy

3.1 Standard Cancelation Terms

• 30+ Days Before Arrival: Full refund of all payments (minus a $100 processing fee)
• 14-29 Days Before Arrival: 50% refund of total rental amount
• Less Than 14 Days Before Arrival: No refund

3.2 Holiday and Peak Season

Holiday periods (Thanksgiving, Christmas, New Year's, President's Day, Spring Break, ski season weekends) may have more restrictive Cancelation policies. Specific terms will be communicated at the time of booking.

3.3 Cancelation by Mammoth Property Rentals

In the rare event that we must cancel your reservation due to unforeseen circumstances, you will receive a full refund of all payments made. Our liability is limited to the refund amount; we are not responsible for any additional travel expenses or consequential damages.

3.4 Early Departure

No refunds will be provided for early departure or unused rental time. We strongly recommend purchasing travel insurance.

4. Arrival and Departure

4.1 Arrival

• Standard Arrival Time: 3:00 PM - 4:00 PM (varies by property)
• Early Arrival may be available for an additional fee and is subject to availability
• Arrival instructions with access codes will be sent 24-48 hours prior to arrival
• Self-Arrival via keypad or lockbox

4.2 Departure

• Standard Departure Time: 10:00 AM - 11:00 AM (varies by property)
• Late Departure may be available for an additional fee and is subject to availability
• Guests must leave the property in generally clean condition
• All trash must be properly disposed of
• All doors and windows must be locked

5. Guest Responsibilities and House Rules

5.1 Property Care

• Treat the property with respect and care as if it were your own
• Report any damages or maintenance issues immediately
• No smoking inside any property (outdoor smoking may be permitted in designated areas)
• Guests are financially responsible for any damage to the property or its contents

5.2 Occupancy Limits

• Maximum occupancy limits are strictly enforced and specified in each property listing
• Overnight guests not included in the reservation count are prohibited
• Day visitors are permitted but must be approved in advance for properties with HOA restrictions

5.3 Noise and Conduct

• Quiet hours are observed from 10:00 PM to 8:00 AM
• No parties or events without prior written approval
• Respectful behavior toward neighbors and the surrounding community is required
• Violation of noise ordinances may result in immediate eviction without refund

5.4 Pets

• Pets are only allowed in designated pet-friendly properties with prior approval
• Pet fee of $50 per stay applies
• Pets must be house-trained and supervised at all times
• Guests are responsible for any damage or excessive cleaning required due to pets
• Aggressive breeds may be prohibited; please inquire in advance

5.5 Prohibited Activities

• Illegal activities of any kind
• Smoking inside the property (including e-cigarettes and vaping)
• Unauthorized parties or gatherings
• Commercial photography or filming without prior written consent
• Subletting or assigning the reservation to others

6. Liability and Insurance

6.1 Limitation of Liability

Mammoth Property Rentals, its owners, and representatives are not responsible for:

• Personal injury or property damage to guests or their belongings
• Loss or theft of personal property
• Interruption of utilities or services beyond our control
• Weather conditions or natural events
• Closure of ski resorts, attractions, or amenities
• Noise or disturbances from neighboring properties or construction

6.2 Guest Insurance

We strongly recommend that all guests purchase travel insurance to protect against trip Cancelation, interruption, medical emergencies, and other unforeseen circumstances. Travel insurance may cover situations not covered by our Cancelation policy.

6.3 Assumption of Risk

Guests acknowledge that vacation rentals in mountain and resort areas may present certain risks, including but not limited to: wildlife encounters, winter weather conditions, altitude effects, outdoor recreational hazards, and variable road conditions. Guests assume all risks associated with their stay.

7. Property Description and Amenities

7.1 Accuracy of Information

We strive to provide accurate descriptions and photos of our properties. However, minor variations may occur, and furnishings or decor may change over time. We reserve the right to make substitutions of similar quality.

7.2 Amenities and Services

• All advertised amenities are subject to availability and proper working condition
• We will make reasonable efforts to repair or replace non-functioning amenities promptly
• Temporary loss of an amenity does not constitute grounds for refund or rent reduction
• Seasonal amenities (hot tubs, pools, outdoor areas) may be weather-dependent

7.3 WiFi and Technology

While WiFi is provided at most properties, we cannot guarantee continuous or high-speed internet access due to factors beyond our control. Internet outages do not constitute grounds for refund or compensation.

8. Force Majeure

Neither party shall be liable for failure to perform obligations due to causes beyond their reasonable control, including but not limited to: acts of God, natural disasters, fire, flood, earthquake, severe weather, pandemic, government orders, civil unrest, or utility failures. In such events, we will work with guests to reschedule or provide appropriate remedies, but refunds may not be available.

9. Changes to Reservations

9.1 Guest-Initiated Changes

Requests to modify reservation dates are subject to availability and may incur a $50 modification fee. Changes are treated as a new booking and may result in different rates. Changes requested within 30 days of Arrival are generally not permitted.

9.2 Property Substitution

In rare circumstances, we may need to move your reservation to a comparable or superior property. In such cases, we will notify you as soon as possible and offer the option to accept the alternative property or receive a full refund.

10. Dispute Resolution and Governing Law

10.1 Governing Law

This agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

10.2 Dispute Resolution

Any disputes arising from this agreement shall first be attempted to be resolved through good-faith negotiation between the parties. If negotiation fails, disputes shall be resolved through binding arbitration in Mono County, California, in accordance with the rules of the American Arbitration Association.

10.3 Attorney Fees

In the event of legal action, the prevailing party shall be entitled to recover reasonable attorney fees and costs.

11. Privacy and Data Protection

Your personal information will be collected and used in accordance with our Privacy Policy. By booking with us, you consent to the collection and use of your information as described in the Privacy Policy.

12. Miscellaneous Provisions

12.1 Entire Agreement

These Terms and Conditions, together with your reservation confirmation and the property listing details, constitute the entire agreement between you and Mammoth Property Rentals.

12.2 Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

12.3 Waiver

Our failure to enforce any right or provision of these terms shall not constitute a waiver of such right or provision.

12.4 Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after changes are posted constitutes acceptance of the modified terms.

13. Contact Information

If you have questions about these Terms and Conditions, please contact us:

Mammoth Property Rentals
Mammoth Lakes, CA 93546
Phone: (800) 464-5496
Email: kathy@mammothpropertyrentals.com